FAQs
Clear answers for a calm journey.
If you do not see your question here, message us - we'd rather you feel confident than uncertain.
Booking and payments
How do I book? +
Choose a package and reserve your place, or contact us and we'll recommend options. We'll confirm the full details in writing before you pay the full balance.
Can I pay in instalments? +
Some packages offer a payment plan depending on departure date. Ask us and we'll tell you what is available for your chosen package.
What happens after I pay the deposit? +
We confirm your space, collect required details, and guide you step-by-step through documents, timelines, and preparation.
Visa, documents, and travel
Do you arrange the visa? +
We provide visa processing/support depending on the package and current requirements. We'll tell you exactly what we handle and what you need to provide.
How long does visa processing take? +
Timelines vary by season and requirements. We'll advise the typical timeframe for your travel month and keep you updated.
Can I travel from an airport outside London? +
Often yes, depending on flights and package structure. Tell us your preferred airport and we'll advise options.
Hotels, distance, and transport
How close are the hotels to the Haram? +
Each package lists either walking distance or a shuttle plan. We explain what that distance feels like in reality, especially for elders or families.
Are hotels confirmed at the time of booking? +
Some packages confirm specific hotels immediately; others confirm a hotel category first and finalise names closer to travel. We'll be transparent about what is confirmed.
Are transfers included? +
Most packages include airport transfers and travel between Makkah and Madinah. Your package page will confirm this clearly.
Group support and guidance
Will there be a group leader? +
Yes for guided packages. You'll have clear meeting points, a WhatsApp group for updates, and someone responsible for coordinating support.
Is there religious guidance for first-timers? +
Many groups include practical guidance sessions and preparation support. If you want a package with more structured guidance, tell us and we'll recommend one.
Families, women, and special circumstances
Can women travel without a mahram? +
Rules and requirements can change and may depend on age, documentation, and current regulations. Contact us with your situation and we'll advise based on the latest guidance.
Do you have family-friendly packages? +
Yes. We can recommend packages with suitable hotels, manageable schedules, and support for parents travelling with children.
Can you support elderly travellers or wheelchair users? +
Often yes, with the right hotel location and transport plan. Tell us what support is needed and we'll suggest the safest options.
Changes, refunds, and peace of mind
What if my plans change? +
Your options depend on supplier terms and timing. We explain the change and cancellation terms before you book, and we'll support you through the process if something changes.
Will I receive everything in writing? +
Yes. You'll get written confirmation of inclusions, payment schedule, and key information.
Still unsure?
Send us your question and we'll reply with clear guidance and honest options. You never have to figure this out alone.